RIGHT OF WITHDRAWAL
According to Law 2251/1994 as amended and in force, the customer has the right to return the products, as long as they are products that are not exempt from the right of withdrawal, without being obliged to announce the reason for returning them, within fourteen (14) calendar days of their receipt. The customer should notify the Company by sending an email and the shipping costs shall be borne by the customer.
The customer must return the products intended for return, with the official proof of purchase and in the same condition in which they were received, i.e. without their packaging having been tampered with or having been used and their preservation conditions having been observed.
Following the declaration of withdrawal, the Company is obliged to make a refund to the customer for the price received. The refund of the price due to withdrawal by the customer will be made at the latest within fourteen (14) calendar days from the time the Company received demonstrable knowledge of the withdrawal.
However, delivery costs and the cost of the service cash on delivery are not refunded.
The customer is responsible for any reduction in the value of the returned products, if it was used other than what was necessary.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
From the customer’s right of withdrawal provided for in the above paragraph, those products purchased from the online store are excluded and:
1. the customer has not complied with their storage conditions, as defined by their packaging or imposed for reasons of health protection or hygiene.
2. they have been manufactured specifically for the customer, with specifications according to the customer’s requirements, or they are clearly customised products.
EXCHANGES
In the event that the customer is not satisfied with the product, they can return the product and ask for an exchange in size/colour or choose a different item.
The customer should inform the Company and return the product within fourteen (14) calendar days of their receipt.
The products intended for return, should be with the official proof of purchase and in the same condition in which they were received, i.e. without their packaging having been tampered with or having been used and their preservation conditions having been observed.
All the shipping costs of the returned items shall be borne by the customer.
DEFECTIVE PRODUCTS
According to the provisions of the Civil Code and regardless of the customer’s right of withdrawal, the Company is liable when the product purchased by the customer does not comply with the contract and in particular when it has a real defect.
In this case, the customer is entitled at their option: a) to demand, at no charge, the replacement of the product with another one, unless such an action is impossible or requires disproportionate costs, b) to request the return of the money. If the customer chooses to replace the product, the Company must replace it in a reasonable time.
All items shall be returned to the address pointed by the Company, via the communication with the customer.